This policy covers paid TellMyStay plans bought on our website. It should be read with the Terms of Service. Payment is processed by Paddle.com, the merchant of record.
1. No refund of unused time
Paid plans are billed in advance for each period. If you cancel, we do not pay unused days back to your card or bank. You keep access until the period you already paid for ends. Then it does not renew.
2. Upgrades
If you move to a larger plan, unused time on the plan you already paid is credited against the new charge due today. That is a billing credit, not a payout to your payment method.
3. Failed payments
If a renewal cannot be collected, we may suspend the Service. That is not a refund.
4. Rights the law requires
Where consumer law gives you a cooling-off or withdrawal right, that right still applies. This policy does not take away rights the law does not let you waive.
5. How to cancel or ask about a charge
Manage or cancel billing from Settings → Billing after you subscribe, or email tellmystay@gmail.com. For payment or return questions you can also contact Paddle, the merchant of record: https://www.paddle.net
6. Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries related to payment and handles returns.