This policy covers paid TellMyStay plans bought on our website. It should be read with the Terms of Service. Payment is processed by Paddle.com, the Merchant of Record.
1. No refund of unused time
The Free plan covers one property and up to 3 guest stays a month (counted by check-in date) at no charge. Paid plans are billed monthly in advance and renew automatically until you cancel. If you cancel, we do not pay unused days back to your card or bank. You keep access until the period you already paid for ends. Then it does not renew.
Deleting your account ends the Service right away and cancels an active plan immediately. Unused time is not refunded, except where section 4 applies.
2. Upgrades
If you move to a larger plan, unused time on the plan you already paid is credited against the new charge due today. That is a billing credit, not a payout to your payment method.
3. Failed payments
If a renewal cannot be collected, we may suspend the Service. That is not a refund.
4. Rights the law requires
TellMyStay is sold to hosts for their rental activity, not to consumers. If Israeli consumer law nevertheless treats you as a consumer (for example, because you bought for personal or household use), you keep the rights that law gives you and that cannot be waived. These include canceling a purchase made online within 14 days as the law provides, and ending a continuing subscription: it ends within 3 business days of your cancellation notice, and you are not charged for the period after that. Where that law requires a refund, we will make it, less any cancellation fee the law allows, within the time the law sets. The same applies to any mandatory consumer right in your country.
5. How to cancel or ask about a charge
Cancel at any time from Settings → Billing, by email to contact@tellmystay.com, or by WhatsApp at +972 52-782-8643. We confirm every cancellation in writing. For payment or return questions you can also contact Paddle, the Merchant of Record: https://www.paddle.net
6. Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles customer service inquiries related to payment, and returns.